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10 Mistakes to Avoid When Starting an Online Casino

Mistakes to avoid when starting an online casino business

Starting an online casino sounds exciting. But many new operators fail within a few months due to evitable mistakes. Here are the top 10 mistakes you must steer clear of.   

From Asia to Europe, every week, new online casinos go live, but only a few stick around to become profitable.

Others shut down within a few weeks. Reasons?

  • Licensing mistakes
  • Zero local payments
  • Fail to build players’ trust

And so on.

These aren’t just rare stories. They happen across the Asian and European iGaming industry every month.

They say mistakes are inevitable.

But these can be avoided with the right planning, due diligence, and a strategic approach.

In this blog, we’ll cover 10 mistakes to avoid and build a successful, future-ready casino in the iGaming market.

Most Common Mistakes to Avoid When Starting an Online Casino Business

Starting an online casino business is easier said than done. When starting an online casino business, don’t just focus on what to do – but  what not to do.

Here we break down the 10 most common mistakes operators make and how they can avoid them.

1. No Business Plan

Lack of business plan

No business works without a solid plan, and the online casino business is no exception.

And that’s the first mistake operators make.

Making a business plan is important to get it off the ground.

Your business plan should contain the following:

  • Business goals
  • Information about the target audience
  • Market strategy
  • Budget
  • Roadmap to success

Without having a solid business map is like throwing darts in the dark.

💡 Pro Tip: Updating business plans is a must!

A business plan can’t be static; it must be dynamic as the business grows. With market shifts and trends, updating the business plan is not an option but a necessity to stay competitive.

2. Not Doing Market Research

Lack of market research

Many iGaming operators think a one-size-fits-all model works globally. That’s the biggest myth they’re living in.

It’s clear that the players’ behavior in the UK is nothing like in the Philippines or Turkey.

Improper market research leads to no player acquisition and retention.

What you need to do is:

  • Understand your targeted jurisdiction
  • Research your competitors
  • Know your players’ preferences.
  • Study payment methods, language needs, and legal frameworks

Operating a business in an oversaturated market without proper research is like flogging a dead horse.

Note: Choose your audience and market, before you build your product.

3. Choosing The Wrong License

choosing the wrong license

Many weak or unrecognized licenses offer cheap licenses to the iGaming operators.

As a result, these licenses easily shut down partnerships or payment processing.

Many operators choose these licenses without realizing their long-term impact.

The UK, Malta, Curacao, Isle of Man and many other iGaming-friendly jurisdictions offer costly licenses but they’re highly trusted in the iGaming industry.

Additionally, work with legal advisors and software providers who can offer licensing support.

Read Blog – How to Secure a Gaming License?

4. Going With Poor Quality Software

Using Poor Quality Casino Software

Thinking that all software is created equally and suppliers are reputable is the wrong approach.

The market is filled with thousands of online casino software providers offering white label, turnkey, crypto, and API solutions.

However, not all of them offer ideal, reliable, and advanced features that are best suited to operators’ business goals.

Above all, not every brand can be 100% trustworthy.

So, the solution is…

  1. Research and learn about companies
  2. Investigate their offerings
  3. Look at the previous clients’ testimonials
  4. Ask for technical support
  5. Compare pricing quotes
  6. Request a demo

5. Limited Games Portfolio

Limited Casino Games Portfolio

Games are the heart of your online casino business.

It is the games that attract players and retain them. The mistake operators make while starting an online casino business is that they keep the gaming portfolio limited.

Limited gaming portfolio means:

  • No choice given to players
  • Low retention rate
  • Limited player segment
  • Lower revenue potential
  • No competitive edge

What is the solution here?

Partner with casino game aggregators to access thousands of games. Get customized content, including localized slots, poker, live dealer, crash games, etc., based on your audience.

6. Limited Payment Options

Limited Payment Options for Players

It’s not new that many online casino operators fail to offer a diverse range of payment methods to players.

Not only this, but slow deposit and withdrawal processing also cause issues for the players while betting.

When facing issues with transactions, players immediately leave the platform and never return.

Please note that online casino payment processing should be clear, easy, straightforward, and secure.

How to avoid this mistake?

  • Add popular payment methods to your platform
  • Add cryptocurrency options
  • Ensure fast deposits & withdrawals
  • Integrate mobile wallets

Popular payment methods you can offer include debit/credit cards (Mastercard, Visa, etc.), eWallets (Skrill, Neteller, PayPal, etc.), prepaid cards (paysafecard, ecoVoucher, etc.), and bank transfer.

Read Blog – Top 10 iGaming Payment Solutions Providers 2025

7. Unclear Bonus Terms and Conditions

Unclear Casino Bonus Terms

Players like everything to be Crystal clear. When things go upside down, they leave the platform.

This happens when operators fail to provide clear terms and conditions for their bonuses.

Different types of online casino bonuses work differently. For instance, a welcome bonus is given to new players, while Loyalty bonuses are for long-term players with exclusive perks.

Similar other bonuses like –

  • New deposit bonus.
  • Free spins
  • Reload bonus
  • Cashback bonus
  • Referral bonus
  • Wager-free bonus

Give personalized awards to different players based on their preferences and playing patterns. Also, let the players know what these awards are all about and how they can utilize them.

Unclear things lead to trust issues among players who eventually leave the platform.

Be transparent to your players about bonuses.

8. No Clear Marketing Strategies

No Marketing Strategy

Not having a clear marketing strategy is among the key mistakes that ruin online casino startups.

Many operators make mistakes by not paying attention to marketing strategies. And some make it by choosing the wrong marketing tools.

Both cases lead to business failure.

With increased competition, offering a welcome bonus or running an occasional promotional campaign isn’t just enough.

Go beyond just ordinary things by developing a multi-phase marketing strategy, such as:

  • Pre-launch buzz
  • Launch offers
  • Influencer campaigns
  • Affiliate marketing

9. No Mobile Compatibility

No Mobile Compatibility

Smartphones are everywhere.

Why overlook it?

It goes without saying that a majority of players access online casino platforms using their smartphones.

The world, which is driven by mobile devices, not having a mobile-friendly platform leads to losing a large number of players.

And you can’t afford this, we know!

More than half of your players expect a premium mobile casino experience.

In short, consider offering:

  • Mobile-friendly platform
  • Mobile-friendly games
  • Mobile payments
  • If possible, mobile applications

The better the casino functions well on mobile devices, the more players enjoy playing on the platform.

10. Poor Customer Support

Poor Customer Support

Last but not least, online casino operators forget their duties once players keep flooding in.

The reality is that players leave the platform immediately if they don’t get any support for the issue they face. The issues could be numerous, related to:

  • Payments
  • Withdrawals
  • Account access
  • Security issues
  • Not receiving a bonus

These issues can be tackled by offering robust customer support, including:

  • Multilingual support
  • Detailed FAQs
  • fast response times
  • Multiple communication channels
  • 24/7 customer support

By giving proper customer support, you will end up creating an environment of trust and satisfaction.

Concluding Note

Launching an online casino can be incredibly profitable, but only when done the right way.

Avoiding common mistakes while starting an online casino can make a big difference between long-term success and expensive failure.

Whether you’re a startup or an existing one upgrading your business, remember this: mistakes can ruin your business.

In iGaming, it’s not the catchy platform that thrives but the smartest one. So, always cross-check.

Get in touch with PieGaming

FAQs

  • What’s the biggest startup mistake in online casinos?

    Many operators rush to launch without proper market research or technical foundation, which is a major mistake. It leads to platform instability, licensing delays, and proper player retention.

  • Should I rush into licensing?

    No, licensing should be strategic, not rushed. Choosing the wrong jurisdiction or applying without a compliant setup can lead to a delay in launch or result in rejection.

  • How important are payment systems in the iGaming business?

    Secure, smooth, and localized payment options are highly important to build players’ trust, conversion rates and players’ retention.

  • What’s the harm in ignoring responsible gambling?

    It breaks trust among players, threatens your license, and puts your business at risk. Responsible gambling tools aren’t just ethical,; rather, they’re essential for long-term sustainability.

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10 Mistakes to Avoid When Starting an Online Casino
Monika Gola

Monika Gola is a seasoned writer at PieGaming specializing in the iGaming industry. With years of experience, she delivers insightful content on trends, innovations, and strategies in the online casino domain. Monika's work is known for her clarity and depth, making complex topics accessible and easy to understand to a wide audience. Explore the world of iGaming through her engaging and informative content.

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